iXooWeb’s Refund Policy
We get it—sometimes things don’t work out. Whether you changed your mind or ran into an issue, here’s how we handle refunds at iXooWeb.
When Can You Get a Refund?
- Digital products (themes, templates, plugins): Request within 7 days if you haven’t downloaded or used them.
- Services (web design, development): Only if work hasn’t started. Once we’re coding, no refunds—but we’ll fix any mistakes.
- Subscriptions: Cancel before the next billing date. No refunds for partial months.
What’s Not Refundable?
- Custom work (like a website built to your specs).
- Services already delivered (e.g., SEO reports, completed designs).
- Downloadable files you’ve accessed.
How to Ask for Your Money Back
- Email us fast—support@ixooweb.com—with your order number.
- Tell us why (helps us improve).
- We’ll reply within 2 business days (usually faster).
Where’s the Money?
- Refunds go back to your original payment method.
- Bank delays? Could take 5–10 days depending on your provider.
Chargebacks = Trouble
Disputing charges without talking to us first? We’ll have to block your account. Just email us—we’re reasonable.
Policy Updates
We might tweak this policy. The latest version always lives here.
Questions? Hit us up:
📧 support@ixooweb.com
🌐 www.ixooweb.com/contact